The Standard (7.1.6 Organizational Knowledge)

  • Determine the knowledge necessary - how much information is required
  • How are standard processes consistently understood?
  • Readily available
  • How do staff access instructions? Can they find them?
  • Verification of access for W.I. and Procedures

Auditor's Objective Evidence

  • Work Instruction & procedures as determined necessary
  • Verification of access

On your portal

  1. Provide both employee and supervisor access to the portal to the auditor
  2. Auditor can "see" what is available
  3. Auditor can review the work instructions (can access off site to reduce audit costs)